Robert Half International Help Desk Analyst I in FENTON, Missouri
Description Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. This Help Desk Analyst role is based in the Fenton, Missouri area and is a long-term temporary-to-full-time opportunity.
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Ability to simplify complex problems and build solutions
Prior experience with IT support ticketing systems
Remote Support experience
Remote Support Tools experience preferred
Cisco VPN experience
Solid understanding of Active Directory
Experience in user administration and bug fixing in a client server environment
Familiarity with basic networking concepts
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.