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Randstad Customer Service Representative in Fenton, Missouri

Customer Service Representative

job details:

  • location:Fenton, MO

  • salary:$17 - $19 per hour

  • date posted:Thursday, October 8, 2020

  • experience:Experienced

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_874807

job description

Customer Service Representative

Responsible for responding to customers and providers related to products we service. Maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Handle precertification calls from HealthCare Professionals and Third Party Administrator clients as well as assist customers with provider verification.

Responsibilities:

Handles incoming calls for precertification and status of providers in our network.

Responsible for appropriate documentation of precertification calls.

Handling incoming fax and mail inquiries for precertification or provider status.

Handles web request and emails as required from internal and external contacts.

Maintain appropriate audit results and call protocols to deliver service expectations to customers.

Maintain phone states, quality of service and call protocols to deliver service expectations to customers.

Working hours: 8:00 AM - 5:00 PM

Skills:

--Articulate, service oriented and accurate documentation process skills.

--Analytical, problem solver, attention to detail and quality oriented.

--Excellent organizational and time management skills.

--Exceptional written and verbal communication skills.

--Knowledge of MS Office applications.

--Ability to manage multiple tasks and work under pressure in a fast paced environment.

Education:

High School

Experience:

Experienced

Qualifications:

1 year of Call Center experience is required.

High School Diploma/GED is required.

Now Hiring (remote) Customer Service Reps in Fenton!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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