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Southern Management Corporation Collections-Recovery Collector (3598) in Columbia, Missouri

The Recovery Collector position for Heights Finance Corporation, a subsididary of Southern Management Corporation, will be responsible for all collection activities related to the bad debt accounts assigned by their branch Collections Manager while adhering to corporate policies and procedures.

Provide memorable and outstanding customer service:

  • Ensure every interaction with each customer work in conjunction with creating a "raving fan" experience

  • Answer incoming phone calls in a timely manner and obtain appropriate information from customer in order to direct customer to appropriate team member within the branch

  • Apply our Corporate Values in every transaction with customers

  • Participate in training opportunities

Assists Collection Branch Manager in all collection branch activities:

  • Review accounts to identify patterns, problems, broken promises

  • Use fact finding techniques to capture key information that locates the customer

  • Document attempts to contact, new information, situations, and agreements

  • Negotiate settlements on accounts with prior manager approval

  • Communicate with attorneys on legal accounts

  • Handle miscellaneous insurance follow-up

  • Process payments as needed - banking activities

  • Communicate with branch manager, district manager or VP on account activity

  • Accomplish predetermined collection goals

  • Proficiency with Microsoft applications

  • Strong organizational skills

  • Strong written and oral communication skills

  • Prior experience in collections is strongly preferred

  • Working knowledge of GPS program is preferred

Chosen candidate will be required to successfully complete drug, background and credit screenings.

Education/Experience: Associates Degree and/or equivalent work experience of one to two years or a combination thereof

Posting Title: Collections-Recovery Collector (3598)

Requisition Number: 2020-3598

External Company URL: http://mymoneytogo.com

Street: 903 Old 63 North