Driven Brands Lead Attendant in Cape Girardeau, Missouri
International Car Wash Group (CWG) is the world’s largest local car wash conglomerate – with over 150 sites in the US, operating under Car Wash USA Express, Goo-Goo 3 Minute Express Wash, Mister B's Express Wash, The Wash Factory and Supersonic.
The ICWG Family is hiring customer service fanatics!
People person? Outgoing and positive attitude? Our employees are successful with all backgrounds and experience levels. ICWG offers every customer a combination of wash quality, speed and value for the money. The job is similar to restaurants or retail environments.
The Lead Car Wash Attendant is tasked with assisting the Site Manager to oversee site operations, safety, staff, cash management and security and customer service standards. Always model the right behaviors and performance expectations including but not limited to operational practices of running the car wash facility and providing excellent customer service.
Ability to exercise sound judgement
Effective communication skills
A friendly and energetic personality
Customer service orientated
Must be able to stand/walk for duration of shift
Directing and supervise employees in the absence of the Site Manager and/or Assistant Manager
Execute open & close duties and follow designated procedures
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures
Resolve customer compliants in the absence of the Site Manager and/or Assistant Manager
Always be ready to assist customers with menu options and payment
Provide customers with information and benefits of the fast pass program
Guide cars onto the track with a focused, pleasant, and competent demeanor
Perform visual inspections of the condition of each vehicle prior to entering the tunnel
Be proficient with all policies and procedures and able to perform them on a daily basis as needed
Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
Keep vacuums unclogged, hoses hung properly, and trash cans emptied
Be polite and available to address all customer concerns and handle them in a professional manner
Work safely and report safety or maintenance issues to management
Other duties as assigned
Requisition ID: 2021-6723