U.S. Bank Customer Support Specialist 2 in Brentwood, Missouri
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThis position assists the managers with the management of daily activities over a group of representatives handling customer service inquires and issues via the telephone and/or e-mail. Provides direction and guidance for Customer Support Specialists and/or Sales Representatives. Handles escalated and unresolved calls and resolves issues on the most difficult customer questions and on unusual and exception items. Monitors workflow ensuring that responses to customer inquiries are courteous, professional and timely. Ensures compliance with applicable internal policies and procedures and with applicable regulatory requirements. Typically provides input for improvements/changes in overall site operations. Provides training, guidance and direction to customer service/sales staff and serves as a back-up to the Customer Service Managers as needed.
Basic Qualifications - Associate's degree, or equivalent work experience - Five to seven years of relevant experience Preferred Skills/Experience - Strong customer service/sales and problem-solving skills - Thorough knowledge of applicable services, products, systems, operations, policies and regulations - Good organizational and time management skills - Effective verbal and written communication skills - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Some experience as a senior level representative preferred Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.