Missouri Veterans Jobs

Jobs.mo.gov mobile logo

Job Information

Hy-Vee Food Stores GM Department Manager - Full Time in Belton, Missouri

Job Title: GM Manager FLSA: Non-Exempt

Department: General Merchandise Revision Date: 08/2017

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Reporting Relations:

Accountable and Reports to: Store Director, Assistant Directors; Store Operations, Perishables, and Health Wellness Home; Assistant Managers

Direct Reports: GM Employees

Primary Duties and Responsibilities:

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • escorting them to the products they’re looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.

  • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.

  • Determines department goals with store director.

  • Determines weekly work schedule and establishes a daily work plan for the department.

  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

  • Communicates with employees regarding sales and ideas.

  • Handles and satisfies customer issues.

  • Figures retail pricing and insures correct pricing.

  • Extends invoices, posts invoices, and oversees department bookkeeping procedures.

  • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.

  • Conducts inventory of the department.

  • Plans displays, promotions, and determines pre-orders.

  • Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

  • Understands and troubleshoots equipment and ensures maintenance is performed.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities:

  • Ensures pricing is competitive in the market area.

  • Attends meetings and seminars and participates in continuing education.

  • Fills displays and works in the sales area.

  • Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.

  • Performs departmental duties as needed.

  • Assists in other areas of the store as needed.

  • Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Education and Experience:

High school diploma and one to three years of similar or related work experience.

Physical Requirements:

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.

  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

Equipment Used to Perform Job:

Pallet jack, computer, two-wheeler, telephone, Telexon ordering unit, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility:

Responsible for purchasing product for the department.

Contacts:

Has daily contact with suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential information including pricing.

DirectEmployers